Refund Policy

This refund policy applies to all subscription plans and one-off purchases made through EstateVera. Payments are securely processed by our payment provider, Stripe.

Subscription plans

Subscription plans (Starter, Professional, Portfolio, Enterprise) are billed monthly or annually in advance. You may cancel your subscription at any time from your account settings — cancellation takes effect at the end of your current billing period. You keep access to paid features until that period ends, and you will not be charged again.

Subscription fees already paid for the current billing period are non-refundable, except where required by law or where a billing error has occurred. If you believe you have a special circumstance (duplicate charge, technical issue preventing use of the service, or accidental renewal within 14 days), contact us and we will review your case in good faith.

Plan upgrades and downgrades

Upgrades take effect immediately and are prorated — you are only charged the difference for the remainder of the current billing period. Downgrades are scheduled to take effect at the end of your current billing period; no refund is issued for the difference, and you retain the higher tier until the downgrade activates.

One-off purchases and credits

One-off purchases (including AI analysis credit packs and other add-ons) are non-refundable once any part of the credit or add-on has been consumed, as the underlying AI processing costs are incurred at the point of use.

• Unused credits: refundable within 14 days of purchase.
• Partially used credit packs: the unused portion is not refundable.
• Fully consumed purchases: not refundable.

How to request a refund

To request a refund or discuss a billing issue, email support@estatevera.com with your account email address and the date of the charge. Approved refunds are returned to the original payment method by Stripe, typically within 5–10 business days.

Cancellations

Cancel any time from Settings → Billing, or by emailing support. Cancelling stops future renewals; it does not automatically refund the current period.

Statutory rights

Nothing in this policy limits any statutory rights you may have, including under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Questions

Questions about this policy? Email support@estatevera.com.